For context to readers, this review was posted while the matter was still being reviewed and resolved.
At CleanLab SA, we strive to provide excellent service and customer support. While no service business can promise that every job will go perfectly, we believe what matters is how concerns are handled when they arise.
After your concern was raised, the rug was collected for further review and treatment. The matter was then escalated to management and resolved directly with you through full reimbursement of the rug amount discussed.
We take customer concerns seriously and prioritise taking responsibility. Our aim is always to follow a fair review and resolution process so concerns can be properly assessed and resolved.
Hi Deven,
For context to readers, this review was posted while the matter was still being reviewed and resolved.
At CleanLab SA, we strive to provide excellent service and customer support. While no service business can promise that every job will go perfectly, we believe what matters is how concerns are handled when they arise.
After your concern was raised, the rug was collected for further review and treatment. The matter was then escalated to management and resolved directly with you through full reimbursement of the rug amount discussed.
We take customer concerns seriously and prioritise taking responsibility. Our aim is always to follow a fair review and resolution process so concerns can be properly assessed and resolved.
Michael
CleanLab SA Management